Return and Refund Policy

Essential Information:

  • Return Window: 30 days from the date you receive your order
  • Restocking Charge: 25% of the item value
  • Refund Processing: Typically within 7 business days
  • Return Shipping: Costs borne by the customer
  • Exchanges: Available
  • All returns and exchanges are governed by our Terms of Service

Returning Items
If your purchase doesn’t meet your expectations, you have 30 days from delivery to return it. Items returned after this period cannot be accepted. To initiate a return, contact us at info@noradais.com for step-by-step instructions. Ensure that all returned items are unused, unwashed, and retain their original tags. Package your items securely and use a reliable shipping service. Please note that return shipping costs are your responsibility.

Refund Details
Once we receive your returned items, we will inspect them to confirm they meet our return conditions. Approved returns will be refunded to your original payment method within 7 business days. A 25% restocking fee will be deducted from your refund.

Exchanging Items
If you would like to exchange an item for a different size or product, contact us within 30 days of receiving your order at info@noradais.com. We will provide instructions for completing your exchange. All items returned for exchange must be in original condition—unused and unwashed.

Order Cancellations
To cancel an order, please notify us immediately via info@noradais.com. Orders that have already been processed or shipped may not be eligible for cancellation.

Damaged or Incorrect Orders
If an item arrives damaged or is not what you ordered, we’re here to assist. Take a clear photo of the issue and email it to info@noradais.com. We will promptly arrange to send the correct item or a replacement. We apologize for any inconvenience caused and appreciate your patience.

Contact